Stay in the conversation longer
For a medical-services business, the fix for colder prospect calls wasn’t a fancier script. It was a setup that remembers the person you talked to last time, and what you still owe them.
About Krisztián
I ask a lot of questions. Then I try to build the answer.
I’m Krisztián Józsa, and I live in Cluj-Napoca. I work in customer-facing financial software, and I build small tools for teams whose customer work keeps getting messy.
Looking past the first answer.
Something goes wrong, and the first explanation people give is rarely the real one. Most of my work has been with people using complex financial software, sitting right in that gap between the symptom someone mentions and what is actually happening around it.
So I learned to stay in the conversation longer than feels necessary. That habit is why I care about notes people can reuse, about technology that helps someone walk in prepared instead of guessing, and about AI that takes away repetitive work without pretending to make the decision.
What that looks like in the work.
Leave a note the next person can use
A resolved case is worth more when the next customer or colleague can act on it without starting from scratch. That is why I care about structured knowledge, not bigger archives.
Let the tool prepare, not decide
Sales Assist turns one prospect record into editable first drafts of an offer, a presentation and a contract. Nobody wanted a robot writing their pitch; they wanted to stop starting from a blank page.
What I’d like to work on next
Customer problems worth getting into.
I’m drawn to customer and workflow problems in small, entrepreneurial teams: places where people share what they learn quickly and a small experiment can make someone’s day easier. I’m open to remote and Europe-compatible opportunities.
- AI where people still make the final call
- Knowledge that does not get lost
- Simple tools for small teams
I spend as much time outside as I can.
I cycle, run, hike, and get to live music when I can. Being outside puts a bit of distance between me and whatever I’ve been trying to solve.
I use Hungarian, Romanian and English every day, and some basic French. Switching between them has made me more careful about how I listen and explain things.
Is your team’s customer work getting messy?
If your customer work keeps getting rebuilt by hand, or you want AI to help without taking the decision away, I’d like to hear about it.
Let's talk